Frequently Asked 
Travel Questions

When you travel with Brilliant Journeys, you’re not just booking a trip—you’re crafting an experience. From the moment you leave your home to the moment you return, we’re here to ensure every detail aligns with your vision.

Some clients prefer a completely curated experience—private transfers, exclusive tours, seamless transitions. Others want a more independent journey with just the right touch of support. We tailor our involvement to match your preferences, offering flexibility without compromise.

Unlike booking directly with a cruise line or tour operator, working with Brilliant Journeys means access to a world of options—not just one brand or itinerary. Let’s say you’re cruising with Line A but want to explore your embarkation city before setting sail. Their pre-cruise package may not meet your expectations—or your budget. That’s where we come in, crafting bespoke experiences that maximize both value and enjoyment.

Actually, no. The travel partners we work with build advisor commissions into their pricing whether you use one or not—so you’re already paying for a service. Why not make the most of it?

With Brilliant Journeys, that built-in value is transformed into personalized care, expert guidance, and tailored recommendations. It's not just about saving time—it's about elevating your entire journey.

Our process is personal, collaborative, and designed around you.

1. Start the conversation: Complete the inquiry form on our website that best fits the type of journey you’re envisioning.
2. Let’s connect: We’ll reach out via your preferred method of communication to dive deeper into your travel style, goals, and must-haves.
3. Curated proposals: You'll receive a personalized selection of thoughtfully crafted options. If we don’t hit the mark the first time, we refine until it feels just right.
4. Booking: Once you've chosen your ideal itinerary, you’ll securely authorize payment through our trusted platform, Tern. We then book directly with the cruise line, tour operator, or vendor using your payment information.
5. Final touches: You'll receive your confirmations and a timeline for next steps. We’ll follow up before final payments are due, and again once your travel documents are issued.
6. While you're away: We check in during your trip to ensure all is going smoothly—and we’re available throughout should you need anything.
7. Welcome home: Once you return, we’ll follow up to hear how it went and gather your feedback.

With Brilliant Journeys, you’re never just a booking number. You’re a valued traveler with a dedicated advocate.

Absolutely—and we highly recommend it.

Travel insurance protects both your experience and your investment before and during your trip. We offer policies through trusted partners like Allianz and can guide you in selecting the coverage that’s right for your needs. For full peace of mind, we suggest purchasing insurance at the time of your initial deposit.